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FAQ

Frequently asked questions

Q: Do you offer customised products?

A: Yes at CJ Creates most of our products are able to be customised. We have multiple listings for different kinds of stickers which are fully customised, as well as being able to add you name to any of our glassware products. If you are struggling to find any of these options on something you are wanting to purchase please get in contact with us and we would be happy to help and accommodate your request. 

Q: Can thermal stickers have any other colour printed other than black?

A: Because thermal stickers use thermal technology to print the design onto these it is a reaction due to the heat which displays the design, this means the only colour which can be ‘printed’ onto these is black. The colours that you are able to choose are the colours of the stickers themselves. If full colour stickers are something your after head over to our custom sticker sheets where you will be able to have any colours you'd like. https://cjcreatesnz.myshopify.com/products/custom-sticker-sheets

Q: with the custom sticker sheets how many stickers will I actually get per sheet?

A: The amount of stickers you will get per sheet is determined by the size of the stickers youre after. For example if you wanted 3cm stickers you would get 35 per sheet, 4cm stickers would get 20 per sheet and 5cm stickers will get 12 per sheet. If there is a specific amount of stickers you are needing and you are unsure of how many you would get per sheet please get in contact with us and we would be happy to let you know more specifics. 

Q: How long can I expect my order to take?

A: We aim to have all orders processed and sent out within 3 business days. All parcels will be sent using overnight couriers however as we are based in the south island at times it may take an extra business day for orders to reach you if you are based in the north island. If you do not receive your order within 5-7 business days please reach out to us so we can attempt to find out what has happened.

Shipping & Returns

NZ SHIPPING:

We aim to have your orders shipped within 5 days of purchase. Your order will be shipped with NZPost, tracking details will be automatically emailed to you once your order has been picked up from us.

Please be aware there may be courier delays outside of out control due to Covid-19, Black Friday and Christmas time.

Please ensure you type the correct address, if a package gets sent back to us due to incorrect address additional postage fees will apply.

From time to time shipping can be delayed due to courier time frames. Once it has left our warehouse we can't be responsible for delivery times. We will however try our best to communicate these to you if we can at the time. 

RETURN & EXCHANGE POLICY 

If you have received a product from us and you are unhappy with it we will do our best to find a solution given you have contacted us within three days of receiving the item. As most of our products are made to order we do not refund for change of mind, so please ensure you have your order correct before finalising your purchase. Due to the nature of custom orders we are unable to refund these items therefore we would reccomend placing a small order first to check you are happy with these custom items before any large purchases. 

Please do send us an email if you are still unhappy and we will try our best to ensure you are 100% satisfied. Cj.createsnz@gmail.com. 

Contact Us

About Us

Welcome to CJ Creates. My name is Caitlin and I am the owner of CJ Creates. I have always had a passion for stickers and from a young age began my sticker collection. In my second year of university, studying infection and immunity I was looking for a way to indulge my creative side, this is where CJ Creates began. Being able to make my own stickers as well as helping others see their designs come to life has been an amazing journey for me. As we have grown into this small biz we have also begun to offer custom cards and glassware! 

When looking into the printing/sticker industry one thing I did not like was how impersonal the whole process is, so here at CJ Creates we aim to provide a personalised experience for all our customers, this includes showing the behind the scenes of how your designs come to life, as well as little updates along the way and opportunities to tweak these designs to ensure you are happy! I love to chat with all our customers and to ensure you love the final product so whenever you place an order be sure to get in touch with us whether this is through email or social media so that we can update you throughout the process!