Shipping & Returns

NZ SHIPPING:

We aim to have your orders shipped within 5 days of purchase. Your order will be shipped with NZPost, tracking details will be automatically emailed to you once your order has been picked up from us.

Please be aware there may be courier delays outside of out control due to Covid-19, Black Friday and Christmas time.

Please ensure you type the correct address, if a package gets sent back to us due to incorrect address additional postage fees will apply.

From time to time shipping can be delayed due to courier time frames. Once it has left our warehouse we can't be responsible for delivery times. We will however try our best to communicate these to you if we can at the time. 

RETURN & EXCHANGE POLICY 

If you have received a product from us and you are unhappy with it we will do our best to find a solution given you have contacted us within three days of receiving the item. As most of our products are made to order we do not refund for change of mind, so please ensure you have your order correct before finalising your purchase. Due to the nature of custom orders we are unable to refund these items therefore we would reccomend placing a small order first to check you are happy with these custom items before any large purchases. 

Please do send us an email if you are still unhappy and we will try our best to ensure you are 100% satisfied. Cj.createsnz@gmail.com.